The Blue Connect℠ mobile app is available for iOS and Android devices.
Log In
When you sign up for a Blue Cross and Blue Shield of North Carolina (Blue Cross NC) Medicare plan, you'll receive a member ID card in the mail. Your ID card is your identification that says, "I'm a Blue Cross NC member."
It's a good idea to keep this card in your wallet so you'll always have it with you at the doctor's office, pharmacy, or hospital. It allows the clinic to verify your benefits and coverage so you don't overpay for medical care.
You can also access your member ID card online in your Blue Connect℠ member portal.
Front of your card
On the front of your member ID card, you'll see your name and your Blue Medicare Advantage benefit plan name.
You'll also find your member ID number and other important numbers for your plan. You'll need this information when calling customer service for support, receiving medical care, or filling prescriptions.
Back of your card
On the back, you'll find resources to make the most of your Blue Medicare Advantage plan.
The website address in the top right corner provides complete information on your coverage. Below that you will find our customer service phone number, which you can call when you have questions or concerns about billing, claims, or any issue.
If you need to send us something in writing, you can send it to the address on your card.
Access your digital ID card
Many doctors' offices now accept insurance cards digitally. If you don't want to carry your physical member ID card with you, you can safely view and store it on your smartphone.
Log in to Blue Connect on your phone or tablet and choose "ID Card" from the home menu. There, you can view, download, or print your card.
Add your card to your mobile wallet
By adding your member ID card to your mobile wallet on your phone, you'll have easy access to your insurance information whenever you might need it.
This feature is only available on the Blue Connect Mobile NC app, so make sure you've downloaded the app before you get started.
If you've lost your Blue Medicare Advantage member ID card, you can order a new one in Blue Connect or call customer service at 888-310-4110 (HMO), 877-494-7647 (PPO), or 888-247-4142 (PDP), 7 days a week from 8 AM to 8 PM. TTY users may call 711. Replacement cards are typically mailed to your home address in 3-5 business days.
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
Information in other languages: Español 中文 Tiếng Việt 한국어 Français العَرَبِيَّة Hmoob ру́сский Tagalog ગુજરાતી ភាសាខ្មែរ Deutsch हिन्दी ລາວ 日本語
© 2025 Blue Cross and Blue Shield of North Carolina. ®, SM Marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans. All other marks and names are property of their respective owners. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association.